SHIPPING POLICY

We ship our products out of Pennsylvania and Texas, USA. US Shipping is $6 flat or free for orders over $100!

Yes, we ship internationally! 

For international orders shipping is $15 flat rate for all orders.

You should receive a tracking number along with your order when it is sent out. Please check your spam e-mail or shoot us a message if you did not receive one! If your package is marked as delivered but you did not receive it, please reach out to your local post office.

(For USA residents, you can often get help here )

 

We are not responsible for lost or stolen packages and are unable to offer refunds for items that are lost, stolen, or damaged in the mail.

We do our best to make sure your items will make it to you safely! If you feel like your item was damaged due to improper packing, please send us an e-mail and we are happy to discuss the situation with you. 

HANDMADE ITEMS

Due to the nature of handmade items, anything that is made by hand or hand-dyed/painted will be slightly different, even if ordering multiple of the same item. This includes wigs, bangs, custom decorated brushes, etc. Please handle these items with care and make sure to follow any care instructions in order to keep it in ideal condition !

CUSTOMER CARE

Here at Dollybox, we value diversity and celebrate the individual. Your support means the absolute world to us, and without you, we wouldn't be here!

If you are having any difficulty with the website, questions, comments, concerns, advice, or just wanna say hi, please feel to e-mail us and we will get back to you as soon as possible!

We are a small team so we appreciate your patience but will do our best to respond in a timely manner.

WHOLESALE INQUIRIES

If you are a retailer and are interested in stocking Dollybox products in your physical store, please feel free to reach out to discuss minimums and pricing. 

PAYMENT METHODS

- Credit / Debit Cards

- Paypal

PRIVACY POLICY

We value your privacy and will not share your personal information with any third party.